At Jacobs Property, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide when engaging with our website, services, and team.

1. Information We Collect

We may collect the following personal information:

• Full name

• Contact details (email address, phone number)

• Property preferences or search criteria

• Location data (if enabled)

• Financial or identification details (only when necessary for a transaction)

• Any other information you provide voluntarily via forms, messages, or calls

We also collect non-personal data such as:

• Website usage data through cookies and analytics tools

• Browser and device type

• IP address

2. How We Use Your Information

We use your information to:

• Assist in buying, selling, or renting property

• Respond to enquiries and requests

• Offer personalised property recommendations

• Communicate important updates, listings, or offers

• Complete transactions and process related documents

• Improve our website performance and user experience

We may also use your information for internal analytics and to ensure regulatory compliance.

3. Sharing Your Information

Jacobs Property does not sell or share your personal information with third parties except:

• With your consent

• With service providers or partners who assist us in delivering our services (e.g. conveyancers, mortgage brokers, or digital platforms)

• When required by law or government authorities

All third parties are bound by confidentiality agreements and data protection standards.

4. Data Security

We take all reasonable steps to protect your information from loss, misuse, and unauthorised access. Our website uses secure encryption protocols (SSL), and data is stored on protected servers with access controls.

5. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or outdated information

• Withdraw consent at any time

• Request deletion of your data (subject to legal obligations)

To exercise your rights, please contact us.

6. Cookies

Our website uses cookies to enhance your browsing experience and gather usage data. You can modify your browser settings to decline cookies or alert you when they are being used.

7. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please read their privacy policies before providing any information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

9. Contact Us

For any questions or concerns about this Privacy Policy or how your data is handled, please contact us.